Yum Franchisee Offer

Dear Franchisee,

We are delighted to announce the launch of the Yum Franchisee Mobile plans brought to you by Yum Restaurants and Telstra.

Because you’re a Yum Franchisee, you’ll have access to an exclusive mobile offer that’s not available anywhere else and is reserved for corporate customers – the offer features:

• $0 flagfall
• An included handset
• Plans start from a low $40 per month commitment
• Low, low rates
• An unbeatable intrafleet offer – allowing you to keep in touch with the other mobiles on your account more often!

A full description is included with this letter, as well as instructions on how to take advantage of this exciting new offer.  There’s also a FAQs sheet which should answer most of your questions. 

We hope you’ll take advantage of this exclusive opportunity and start reaping just some of the benefits of being a Yum! Franchisee.  Over the next few months, we’ll be working with Telstra to bring you more exciting innovations and offers, so stay tuned!

The Telstra Yum Franchisee Offer

All pricing shown below is GST inclusive.

Telstra Corporate Rates (see below)
$40 per month access fee
Includes $40 per month included calls, SMS and MessageBank retrieval ^
Subsidised Handset included

 The Offer

^Terms and conditions apply,
*Intra account – services must be on the same mobile account

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FAQs
(Frequently Asked Questions)

How do I take advantage of this offer?

Simply visit www.sgtcomms.com.au/ and click on the Yum! icon to check out the franchisee mobile offer and other details, and to download the application form.

Alternatively, you may call the Yum! Franchisee Delivery Team on 1300 793 800.

I’m with another carrier, can I keep my existing mobile number?

Mobile Number portability means that you can take your existing mobile number with you from one carrier to another.  You’ll simply need to complete a Customer Port Authority Form along with your application.

I don’t know if my contract is up with my existing carrier, can I still go on the Yum! Franchisee Plan?  Would I incur any penalties by switching from my current provider?

As a Yum! Franchisee you are eligible to take up this offer, however, you may still be under contract with your existing service provider.  This doesn’t mean you can’t take up the offer, it just means you may have to pay a penalty if you’re still under contract.  We advise you to check your current arrangement with your provider – you might find that the savings on the new plan could easily outweigh any penalties!

If you are not sure whether your service is in contract or not, call the number shown at the top of your current provider’s bill – here are some general customer service numbers which may be useful:

Optus 1300300937
Telstra 125111
3 Hutchison 133320
Vodafone 1300 650 410

I’m with Telstra already, how do I switch to this plan?

You are eligible to join the plan straight away, but again you need to ensure that your mobile service isn’t under contract as there may be a penalty for changing the plan before the expiry date.  This doesn’t mean you can’t join the plan, it just means there may be a penalty to pay if you do so before the expiry date is up.

Call Telstra on 125111 and check the status of your service.  If your service isn’t under contract, or if you wish to connect NEW or ADDITIONAL services, you can do so straight away by applying on line or calling the Yum! Franchisee Delivery Team on 1300 793 800.  Of course if your contract has expired, you can switch your service/s to the new rate plan without penalty.

I’ve recently purchased a handset on a Telstra plan, what can I do?

As mentioned above, if you are under contract you will need to wait until the contract has expired so that you don’t incur a charge.  Call Telstra on 125111 if you’re unsure about your contract expiry date.

Will the service be in my name or Yum’s name?

The service will be in your sole trader or business name and you will be subject to Telstra’s standard credit approval processes.  The bill will be addressed to you and you will be responsible for all charges relating to your service and account.

What sort of information would I need to provide to take advantage of this offer?

(existing and new to Telstra customers)
Generally, you may be asked to provide details of:

If you’re new to Telstra or have an account with Telstra that is less than 12 months’ standing, you will need:

• 2 forms of ID including a valid driver’s license
• Business name and ABN number
• Front page of your existing provider’s bill.

If you’ve been with Telstra for at least 12 months, you will need:

• Your account number or details for billing

How does my number get ported to Telstra?

Once you have successfully applied for the Yum Franchisee plan, you will receive a Telstra Sim card along with your new handset (if required) – when you are ready to port, simply contact the Yum Franchisee Delivery Team and they will activate the porting process for you.  Be sure you have copied all your sim contacts before your port (see next point)

If I’m porting, will I lose all the numbers I have stored on my sim card?

When you port your services to Telstra, you will need to remove your old sim card and replace it with your new Telstra sim card.  This means that anything stored on your old sim card will need to be transferred before you port so that you don’t lose any valuable information.  There are many ways that you can copy all the information from your old sim card to your new Telstra sim BEFORE the port:

• Most handsets allow you to copy from sim to phone – go into the settings menu and follow the prompts
• Once you have all your contacts saved on your handset, when your new Telstra sim arrives, insert it into the handset and copy from phone to sim.  You will then have all your contacts saved on your new sim.  You can then use this sim in any handset knowing that all your data is securely captured on your Telstra Next G sim card.
• Visit a T shop – make sure you have your old sim and your new Telstra sim with you and ask the staff to loan you a Sim Copier, it takes about 1 minute to do the transfer – they insert both sims into a device and press ‘copy’.

What handset will I receive on the $40/$40 plan?

Telstra has a range of handsets that you can choose from and this changes from month to month to ensure that you have access to the latest technology – for example, right now you can get the sleek Nokia E51 with nothing to pay upfront on the $40/$40 plan. 

I like the rate plan but I want a top of the range handset, what do I do?

Although Telstra offers around 16 handsets with nothing to pay upfront on the $40/$40 plan, you may be interested in a much more sophisticated new release model – this model may be available on a higher rate plan with nothing to pay upfront.

For example – you may select the Nokia N95 as your preferred handset.  This is not available on the $40/$40 plan, but you may purchase it on the $100/$100 with nothing to pay upfront.  Of course the fantastic rates remain the same, and you can go on any plan from those shown below:

$40 / $40
$70 / $70
$100 / $100
$150 / $150
$250 / $250
$500 / $500

Can’t I stay on the $40 / $40 plan and repay my handset over the term of the contract?

No.  Remember, through Yum! Restaurants and Telstra, we are providing franchisees with a CORPORATE offer which is not available to small business or consumer customers, therefore some of the consumer options such as handset repayment programs are not available with this plan.

We’ve heard about Telstra and Next G – what does this mean to me?

Our new Next G (850Mhz) network is more than 100 times larger than any other 3G network in Australia, and covers 99 per cent of the Australian population.  
It brings to all those within its coverage area, access to an exciting and growing range of 3G products and services that will give Australians more ways to do more things - at faster speeds and in far more places than ever before. We are continuing to expand and when completed, Next G will provide coverage to more Australians than any other mobile network.  So you can be assured that you are on the winning team with our network and this unbeatable Yum! Franchisee offer.
Additionally, you’ll be able to access voice and SMS mobile services in more than 140 countries overseas.
It means all city and country mobile customers who purchase a handset for use on Next G, will have access to traditional mobile phone calls or our new video calling and entertainment services.
Next G is the simpler, faster way to stay connected to everyone and everything that’s important to you.
With just one touch, only Telstra’s Next G network connects you to entertainment, news, exclusive Mobile FOXTEL from Telstra channels, music, sport, games, email, Yellow® Mobile and Sensis®, maps and more

Are all the handsets Next G?

Apart from some Blackberry Devices, Telstra now ranges Next G handsets exclusively.

Can I offer this plan to my employees?

Yes, you may connect additional services for your employees, however, these services must be in YOUR NAME as this exclusive offer is only available to Yum Franchisees.

Can I offer this plan to my family and friends?

Yes, you may connect additional services for your family however, these services must be in YOUR NAME as this exclusive offer is only available to Yum Franchisees.  As the account holder, you will be ultimately responsible for any charges.

The Intra account rate is 7.5c for 10 minutes, what happens if I talk for more than 10 minutes, what am I charged?

After 10 minutes, the standard rate applies (check pricing table)

I’m currently with Telstra and do business with another Telstra representative - can they provide me with the same offer?

No.  This deal is ONLY available to franchisees by contacting the Yum Franchisee Delivery Team, through SGT Communications. 

How about Blackberry Services?  I’d like to be able to get a Blackberry so I can check on my emails at any time.

No problem – the Yum! Franchisee Service Team can provide you with a new Blackberry Service or port your existing Blackberry to the Telstra network – just ask them about the latest offers.

I need to be able to check my emails but I prefer to use my laptop – I also travel all over the country and overseas so I need to make sure I can access my emails from anywhere – what’s the best solution for me?

Contact the Yum! Franchisee Service Team and ask them about the Telstra Mobile Broadband offers – there are several plans to suit your needs and because you’re with Telstra, you know you’ll have access to email and the internet at more locations than any other carrier in Australia.

How long will it take before I receive my new Yum! Mobile handset or sim card?

Allow up to 10 working days, however, in most cases you will receive the device and/or sim much sooner.

What about my landline service or ADSL? 

The Yum! Franchisee Service Team can assist you with these enquiries, but stay tuned because we’re working with Telstra to develop special offers just for our franchisees, and we’ll keep you posted with the latest updates.

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