Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Business are also able to ultilise existing data networks to carry internal voice traffic.
Frequently Asked Questions:
How VoIP / Internet Voice Works
VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. Wireless “hot spots” in locations such as airports, parks, and cafes allow you to connect to the Internet and enable you to use VoIP service wirelessly.
What Kind of Equipment Do I Need?
A broadband (high speed Internet) connection is required. An IP phone system is also required. Some VoIP services only work over your computer or a special VoIP phone, while other services allow you to use a traditional phone connected to a VoIP adapter. If you use your computer, you will need some software and an inexpensive microphone. Special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with a VoIP adapter, you’ll be able to dial just as you always have, and the service provider may also provide a dial tone.
If I have VoIP service, who can I call?
Anyone who has a telephone number – including local, long distance, mobile, and international numbers. If you are calling someone who has a regular analog phone, that person does not need any special equipment to talk to you.
What Are Some Advantages of VoIP?
Some VoIP services offer features and services that are not available with a traditional phone, or are available but only for an additional fee. You may also be able to avoid paying for both a broadband connection and a traditional telephone line. Cheaper call rates. Free calls between company sites.
What Are Some disadvantages of VoIP?
If you’re considering replacing your traditional telephone service with VoIP, there are some possible differences:
- Some VoIP services don’t work during power outages and the service provider may not offer backup power.
- VoIP providers may or may not offer directory assistance/white page listings.
- If your internet goes down so will the phone