Minimising the impact on your customer when you relocate is paramount. Our handy step by step guild makes sure your relocation goes smoothly without interruption.
Step 1 Where and When
When you have decided on a new premises you need to check the local infrastructure to make sure it is sufficient for your number and type of lines. If you are moving outside your exchange area new lines numbers and therefore diversions of existing numbers will be required.
Our relocation service includes checking the local conditions, supplying a choice of number and the diversion of old services so no calls will be lost.
Step 2 The time things take
The first action in the relocation process is ordering new services (if required) or relocationing existing services. Lead times from Telstra are not flexible and can take up to 6 week for some services.
PSTN – 5 to 7 working days
ISDN 2 – 5 to 10 working days
ISDN 10-20-30 – 20 – 60 to working days
Step 3 The cost of moving and who does what
1. Carrier charges for relocating or providing new services. SGT can often get these waved through Telstra. Our service includes full liaison with Telstra no red tape for you. Current Telstra charges are:
PSTN – $200.00 for the first then $159 thereafter.
ISDN2 – $324.00 for the first then $189 thereafter.
ISDN10-20-30 UP $3,250.00
2. Site Conditions – Is there cabling to each point? Is there cabling to the building main frame? Is the cabling sufficient for your need? Are more points required? SGT provides a FREE site inspection to check conditions for you.
3. Removal and reinstallation of the telephone system. SGT provides a full fixed price per handset for this service depending on site conditions……no surprises
SGT offer a full turn key service, all you need to tell us where and when you want it to happen and it will.